Return & Exchange Policy
Lapengineer.com orders have different timelines for shipping. Most products are shipped within 48 hours. Products that need to be picked up from a customer before shipping may take up to 4-7 business days for dispatch. Different shippers take different times to reach different locations and hence, we do not promise that a product will reach you by a specific date. That said, we do track shipments to make sure they are not unnecessarily delayed and will continue to follow up with shipping companies until the product reaches you.
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase . This option is available for 7 days after delivery. Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 7 days from the day of the conclusion of the contract. If you consent to a digital download starting within the 7 day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.
WE CANNOT REFUND/CANCEL YOUR PURCHASE:
If you return your product to a store without proof of purchase.
If you will return your product within 7 days or after given warranty.
It’s bad enough that your product develops a defective. You always have the option of an exchange or refund if the defect occurs within 7 days of delivery. If the defect with your product occurs within given warranty we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the defect.
MISSING, DEFECTIVE OR INCORRECT ORDERS:
We do everything we can to ensure your order arrives at your door complete and in natural condition. If you don’t receive all of your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us via the Customer Services page or telephone +91 97 112 112 77 In the unlikely event that the product is defective, please follow the instructions in the delivery documents.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.